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Hotels Cancellation Policies
Customer Service
Cancellation Policies

 

Customer Service: LaosTripAdvisor

 

If the event is not anticipated in advance occur and affect your plan. We are glad to assist you to cancel the booking and refund your money. The refund policy set up by the hotels, able to summarized as follows.

 

Cancellation Policies  

More than 31 days prior to check-in.

100% Refund.*

 

15-30 days prior to check-in.

Charge 50% of total balance.**

 

Less than 15 days prior to check-in.

Full charge 100% of total balance.

 

Failure to arrive at your hotel will be treated   as a NO SHOW.

Full charge 100% of total balance.

 

Note: (*) and (**) except for Hi Season (25 December - 4 January , 12-18 April) the cancellation must be at least 45 days, otherwise it will be charge 100% of the booking.
- In case if you would like to cancel the booking. Please send us about your reason via E-mail as: [email protected] or fax number : +856 71 260368. After our LTA teams monitor re-check your reason already. You will receive the cancellation detail within 24 hours, and we will return all your payments as transfer by bank or credit card (Up to type of your payments). However the bank will proceed turn back the money to you at least 90 days.

- Any cancellation & amendment will be having administration fee as 15 USD or 500 Thai BHT per booking.

- Any cancellation will exclusive administration fee from the Bank (100 Thai BHT).

- Incase if you would like to early check-in or extend stay. Please do not hesitate to contact us via E-mail as above directly or by phone as number +856 71 254 883 or +66 2 402 5498, due to the hotel may charge full payment for your early check-in or your extend stay.

 

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